Due to expansion, a Aftersales Booking Agent position has arisen within Bowker Motor Group at the BMW & MINI Centre on Preston Docklands.
The objective of the position is to drive work into our Aftersales department to increase profitability, making inbound and outbound calls to existing Bowker customers with customer satisfaction and retention being our main focus.
The successful candidate will be an excellent communicator who is driven, has a passion for customer service, with an outstanding telephone manner and can demonstrate the following qualities and knowledge:
- Passion for customer service
- Ability to manage own workload
- Excellent phone manner
- Previous contact centre experience is an advantage
- Ability to close sales
- Target driven
- Enthusiastic
- Ability to work under pressure
- Able up work as part of a team whilst using own initiative
- Maximise business opportunity, upselling products
- Accurate data inputting
- Self-motivated and target driven
- Adhering to brand standards
Previous experience in this or a similar role is essential, and a sales background would be a distinct advantage.
Working days are Monday – Friday 8:30am – 17:30pm, with Saturday mornings 8:30am – 12:30pm on a rota basis paid at overtime.
As you will be working with a highly successful and award-winning Retailer, the position offers:
- 25 days holiday (plus bank holidays), additional day’s holiday on your birthday – pro-rata for part-time employment
- Discount retail shopping platform
- Preferential family rates on BMW, MINI and BMW Motorrad
- Company pension scheme
- Death in Service policy
- Work wear supplied
- Childcare voucher scheme
- Cycle to work scheme
- Training, coaching and development funded
- Incentives and rewards
- Free tickets to local and national events
- Staff social events
- On site car parking
If you can demonstrate the required skills and enthusiasm, and share our passion for our brands, please apply with your CV and letter of application.
Please note if you do not hear from us within 2 weeks of submitting your application then you should assume that, unfortunately, on this occasion you have been unsuccessful. Due to GDPR regulations all details of unsuccessful candidates will be securely disposed of.